Customer Story
At Ocean Float Rooms, we are dedicated to crafting high-quality flotation rooms that offer lasting performance. Over 30 years of expertise and meticulous design have made us the trusted choice for businesses worldwide, including Blissful Relaxation, a premier float centre in Louisville, Kentucky.
Table of Contents
The challenge
When Nick and Nichole, owners of Blissful Relaxation, decided to open their centre, they faced a pivotal decision: selecting float rooms that would provide a luxurious and calming experience for clients while also being built to last. In an industry that’s rapidly expanding, it was essential to invest in equipment that could evolve with their business and maintain reliability over time.
- Location: Louisville, Kentucky, USA
- Agent: Eileen Gooch
- Products: Four Double Float Rooms
- Website: Blissful Relaxation
The Solution: Ocean Float Rooms
After careful research, Nick and Nichole chose Ocean Float Rooms due to our proven track record of durability, craftsmanship, and customer satisfaction. Having explored various alternatives, including float pods and cabins, one experience stood out for them: floating in an Ocean Float Room that was over a decade old yet still running as smoothly as when it was first installed. This was the proof they needed that our rooms were built to withstand the test of time.
“We floated in just about everything available during our research, but one moment stood out: stepping into an Ocean Float Room that was more than a decade old and still working like a dream. That was it for us—proof of their quality, durability, and craftsmanship… There’s something special about Ocean float rooms. The look is astounding —the external panels are a gorgeous touch—they’re built with high-quality parts that are made to last. You can tell they’re designed by people who really know what they’re doing. Since we installed ours in October 2017, they’ve run like a dream.”
Blissful Relaxation chose to install four of our double-sized float rooms, which are designed to offer a spacious and serene environment. Unlike smaller pods, the larger dimensions of our rooms ensure that clients don’t feel confined, which is particularly appreciated by those who may be uncomfortable in small spaces.
As one of their clients, Amy S., remarked: “Having king-sized rooms is amazing. I’m not comfortable in small spaces, so this was just what I needed”
A Smooth Installation Process
We understand the importance of a hassle-free installation process, and we work diligently to ensure our clients experience minimal disruption. For Blissful Relaxation, our team collaborated closely with Nick and Nichole to ensure that every aspect of the installation went smoothly. By the time the centre opened in June 2018, the float rooms were fully operational, and the opening was seamless.
“Even the installation process was smooth, with a great team that made sure everything was perfect. When we opened our centre, it felt like everything just clicked.”
Ongoing Support and Partnership
At Ocean Float Rooms, we believe that exceptional customer service extends well beyond installation. We pride ourselves on offering ongoing support to ensure that our float rooms continue to perform at their best. This has been a key aspect of our relationship with Blissful Relaxation.
Nick and Nichole have consistently highlighted the value of the support they’ve received, emphasising the personal touch from our team.
“Working with Chris Koster and Eileen Gooch has been like working with family. They genuinely care about our success and go above and beyond to make sure everything is running smoothly. If there’s ever a hiccup, they’re on it immediately. That level of care and attention has been invaluable—it’s not something you find with every company.”
The Results: Exceptional Client Experience and Business Growth
Since opening, Blissful Relaxation has become Louisville’s leading destination for flotation therapy, and the Ocean Float Rooms have been integral to their success. Customers frequently praise the spaciousness of the rooms and the peaceful, undisturbed environment they provide. The design of the rooms eliminates common distractions such as dripping water during floats, contributing to an immersive and tranquil experience.
As one client, Daphne O., shared: “The facilities were so clean and nice! Everyone is very friendly and welcoming. 10/10 – I would recommend having the float experience! What a way to relax!”
Nick’s advice for others considering entering the float industry is to invest in quality:
“If I had one piece of advice for someone thinking about opening a float center, it’s to invest in quality and reliability. The market is growing, and to stand out, you need to offer the best. My investment in Ocean Float Rooms was significant, but they’re worth every penny. If you design your centre well with good noise control, flooring, excellent customer service, and Ocean float rooms, you’ll be as solid as you can be.”
Conclusion
Blissful Relaxation’s journey from concept to successful float centre is a testament to the importance of investing in high-quality, reliable equipment. At Ocean Float Rooms, we are proud to have been part of that journey, providing Nick and Nichole with float rooms that are not only built to last but also contribute to their clients’ wellbeing.
“At the end of the day, the best part of this journey has been helping people with many different situations. Floating works. I see it helping with everything from stress and anxiety to physical pain and being part of that is incredibly rewarding. And knowing we’ve got equipment that’s reliable, beautiful, and built to last gives me peace of mind. For us, Ocean Float Rooms weren’t just the right choice—they were the only choice.“
A final note from Nick
“Running a float center has changed my life in so many ways. Before this, I was working 79 hours every other week as a pharmacist while raising two kids. It was nonstop. Now, even though I still work hard, it feels more meaningful. I wear a lot of hats—owner, manager, problem-solver—but I get to see the direct impact our work has on people.”
Free guide
Setting up a floatation centre may feel a little daunting. We’ve created a helpful guide to help put you at ease and create a stress-free experience for you.
7 Years On: 2025 Update
It’s been seven years since Blissful Relaxation Float Centre teamed up with Ocean Float Rooms to create a welcoming and top-notch floatation experience for their customers. We caught up with Nick to see how things have been going over the years and what they’ve learned along the way.
How has business been going over the years and now?
We have been operating for almost 7 years and the center has been a success. There were a couple of years, one being during Covid, when sales were not increasing. I would say that with any business there are normal ups and downs. November 2024 and December 2024 have been our biggest sales months since we opened June 1st, 2018!
How well are you doing with repeat business?
We have many members that have kept their memberships with us since we opened our doors. We think membership sales are very key to having a healthy float business. We also have many repeat customers that don’t really want the monthly commitment of a membership but end up spending more money with us a la cart.
How are the rooms holding up?
Our float rooms have held up impressively over the years. The craftsmanship of the Ocean Float rooms has proven excellent, the only minor issue being a fiberglass crack on the side of one door after six years of use. A simple patch fixed it, although Chris would have gladly helped me get a new replacement door if I had wanted to go that route.
I would say that overall, we have had very minimal problems keeping our float tanks up and going online. When a problem arises Chris, Eileen, and the team at Ocean Float rooms spring into action as soon as possible to try to resolve the issue promptly. They understand keeping the float rooms up and running with minimal downtime is of critical importance to build and grow a successful float business.
What you have learned over the years that could be helpful to people on how to run a float business?
Making the decision to go with 4 King Sized, or Double Ocean Float rooms was one of the best decisions we made in the beginning. We don’t have to worry about people getting the right room or having a preference of one room over another. Having them all big, roomie, and matching is a hit for our clientele, not to mention the extra revenue bonus we get when we do double floats.
Customer service should be top notch with as much interaction as possible. Don’t make a video for them to watch showing them about floating. You should personally show and teach them. This is a service business. The Ocean Float Rooms will do most of the heavy lifting by keeping you running clean efficient float rooms while you put in the work to provide that next level customer experience to bring it home for growth and continued success.
What you have learned about yourself. Owning a small business challenges me almost every day. I may need to be an electrician, a plumber, and a groundskeeper all in the same day.
How you have changed?
I definitely let things roll off my back a lot easier now. We just take life one day at a time and enjoy the present while keeping an eye out for the future.
Final Thoughts
After seven years, it’s clear that the decision to work with Ocean Float Rooms has really paid off. The rooms have held up brilliantly, and whenever there’s been a hiccup, the team at Ocean Float Rooms has been quick to help out. It’s been a journey of growth, both for the business and personally, and Nick’s learned to take things as they come, with a more relaxed approach to day-to-day challenges. Looking ahead, the future feels bright, with a solid foundation to keep the float centre thriving for years to come.
Free guide
Setting up a floatation centre may feel a little daunting. We’ve created a helpful guide to help put you at ease and create a stress-free experience for you.
